Yes, we do! We provide free delivery for all orders amounting to RM180 and above! Just key in promo code FREEDEL upon checkout. Free delivery is only valid for orders with cakes, pints and mooncakes. Free delivery is not valid for e-Gifts.

We deliver to selected areas in Klang Valley (Kuala Lumpur, Selangor and Putrajaya. If we don’t have delivery coverage in your area, just drop us an email here and we’ll see if we can help you!

Sorry, I'm afraid we do not have delivery coverage out of the Klang Valley region.

We have 2 delivery slots: 1pm – 4pm and 4pm – 7pm only.

There is a standard RM10 fee for all orders below RM180. If your order comes up to RM180 and above on a single transaction, just key in promo code FREEDEL and you'll get free delivery! Should delivery be attempted to the specified delivery address and the receiver is uncontactable, an additional fee of RM30 will be charged for re-delivery.

We will not disclose the receipt of the purchase to recipient. The receipt will be sent to the buyer’s email.

Yes, we do deliver every day, including Public Holidays!

Sorry! We are not able to confirm delivery out of the coverage area due to the nature of our products. If we don’t have delivery coverage in your area, just drop us an email here and we’ll see if we can help you!

Yes, our central kitchen is a halal-compliant facility. Most of our ice cream and ice cream cakes are certified halal by JAKIM. We still have a few flavours and products that are pending Halal certification (but all are made using halal ingredients and made in a halal-compliant facility) and we expect all our products to be certified halal by year end.

All allergens are under the product details. Just click on the specific item (ice cream and ice cream cakes) to see if it contains dairy, egg, wheat, soy, nuts, treenuts and fish gelatine. However, all our products may contain traces of allergens that may not be listed under product details as it is produced and served using common equipment.

We have cakes in all shapes and sizes! Our ice cream cakes are between 5 - 7 inches. You can check out each ice cream cake’s size and weight under the product details.

Sorry! We are not able to write a message on the ice cream cakes. Fret not, there is an option for a handwritten message card. Just write your message as you make your order and we’ll be sure it gets conveyed!

Sorry, all our ice cream cakes flavours and designs are fixed.

Our ice cream cakes are handmade by our pastry team so there may be slight variations. However, if the ice cream cakes looks too different on the outside and inside, do take a photo and let us know via email here as soon as possible so we can look into it further.

Sorry, I’m afraid we do not provide dry ice with your order. All our ice cream pints and ice cream cakes come with an Inside Scoop cooler bag which will last you about 20 minutes (for ice cream pints) and 45 minutes (for ice cream cakes) for your journey, depending on the environment.

The ice cream pints can last about 20 minutes in the Inside Scoop cooler bag, while the ice cream cakes can last in the Inside Scoop cooler bag for about 45 minutes only, depending on the environment. So, hurry back home and store it in your freezer!

All our ice cream cakes MUST be stored in the freezer, not the refrigerator. Otherwise, your ice cream in the cake will melt, and we would be sad you wouldn’t get to enjoy it!

Easy peasy! If you’re looking to send someone an e-Gift, just choose which e-Gift value you’d like to gift and proceed to complete your order. You (sender) will receive an email with the e-Gift link, and you can share the link with the recipient to redeem the e-Gift at our online store.

They come in denominations of RM20, RM50 and RM100.

The e-Gift can be used for any items on our online store only, subject to availability of item upon order. If the item price exceeds the amount of the e-Gift, the e-Gift holder will need to pay for the balance amount for it. If the item price is less than the amount of the e-Gift, we will not reimburse the unused value in the e-Gift.

The e-Gift is valid for 6 months. The expiration date is stated on the e-Gift email that you will receive upon purchase!

Sorry! e-Gifts do not qualify for free delivery for orders amounting to RM180 and above.

Sorry, we need 3 days (including Public Holidays and weekends) to process your order. But if you’re looking to get something immediately, just give your nearest outlet a call here to reserve! Just visit Our Locations.

We will not disclose sender's information to the recipient unless the recipient insists on knowing for safety reasons.

You can pick up your order from any of our outlets, except B.I.G. Publika and B.I.G. IPC Shopping Center. Just visit Our Locations to check out the outlet locations.

All our items require a 3-day advance order, which includes the order day and weekends. For instance, if you make your purchase on a Saturday, the delivery or pickup will be available Tuesday onwards.

An order confirmation email will be sent to your inbox with your order details. Please make sure to check your Spam or Junk Folder if you have not received our order confirmation upon purchase.

Sure thing! Just put in the recipient details in your order, along with a personal message and we’ll take care of the rest!

Yes, we do! You can select how many big and small candles you’d like with the order. As an add-on, we also have sparkler.